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Your one stop shop for Pratt & Whitney licensed branded apparel, promotional items and gifts.
Use Corporate Purchase site to order for your team or customers.
For personal orders click on Employee Purchase and use your personal credit card for payment.

Please note: This is for employee use and not a public website;
your Pratt & Whitney email address is required for all purchases, Personal or Corporate.

For general public access, please call 800-424-0964.

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Call 1-800-424-0964 for support.

CORPORATE PURCHASE

EMPLOYEE PURCHASE

FAQ – SHOPPING

How do I place an order?

As Easy as 1-2-3!

1) Browse through the products available in the category you selected. You will see the available items listed, with picture, brand name, brief

description, and price. Just click on the image/title to select the item. Select the color, quantity desired and Add to Cart.

2) When ready to place your order, enter the information on the Checkout page and complete your billing/payment information.

3) Upon submitting the order, you will receive an email order confirmation.

 

Once I placed an order, can I cancel it?

Our turnaround times are short, so please call Customer Service and provide your order number to learn the status of your order and whether you can cancel it, or if it has been already shipped.

 

How do I return products?

Our standard policy for refunds and returns is 30 days of receipt. GBG Inc. strives to provide exceptional customer service. If you are not satisfied with your order contact Customer Service - pwsales@gbginc.com or (800) GBG-0964.  Include the order number, purchaser name and the reason for the return. If you placed a standard logo order through one of our customized web stores, your order may be returnable. Nevertheless, certain orders may not be returnable due to their customized nature. We consider many factors in deciding how to handle your request. If your request meets our criteria, we will issue you a Return Authorization number as well as shipping instructions. Refunds, Returns and Exchanges will be processed within 15 days of receipt.

 

What payment methods are available?

All prices on this site are in U.S. dollars. 

Standard payment method is epay. Every order requires a valid cost center # and approver’s email address. Final invoice emailed upon shipment. For epay instructions refer to navigation bar at the top of the page.

  

FAQ – SHIPPING

Where can I ship my order?

We ship our products to most domestic and international destinations. Certain restrictions may apply. See below.

1) Shipments to Canada/international locations are subject to import duties and taxes, which are the responsibility of the customer and are

levied once the package reaches that destination.

2) Additional charges for customs clearance are borne by the recipient of the package

3) Orders sent internationally will incur duties and taxes that will be charged to the recipient.

4) As the purchaser of the product to be shipped, you are considered the importer and must comply with all laws and regulations as required by Canada or other international locations. International shipments may not be shipped until all inventory is available.

 

Do you ship to..?

1) Military bases?

Yes. It may take some extra time for the package to reach its final destination.

2) Post Office?

No, we require a full street address.

3) P.O. Boxes?

No, we require a full street address.

4) Rural route numbers?

Yes. It may take some extra time for the package to reach its final destination.

5) Event locations?

Yes. We do need all the special addressee information, such as a full ship to address, date of the event, date of the guest check-in, event     planner’s name, etc.

6) Multiple drop-ship addresses?

Yes. Contact Customer Service for more details.

 

FREQUENTLY ASKED QUESTIONS

When will my order ship?

In-stock orders ship between 24 and 48 hours (excluding holidays and weekends) from the order approval/submission, and in accordance with the Need By Date requested during the Checkout process.

If an item is temporarily unavailable or the order was placed over a weekend or holiday, shipment will be delayed. Such items may be shipped separately on a later date, which is communicated directly with the customer by our Customer Service representative. Also, if your order requires special attention, our Customer Service representative will contact you immediately to discuss the details.

 

How do I know when my order shipped?

An automated email with tracking information will be sent by the shipping carrier on the day of the shipment.  

How is sales tax calculated?

Pratt & Whitney has a direct pay permit/ taxes are paid directly to the state and will not show up on the invoice.

 

Are you shipping products w/lithium batteries?

Due to recent safety concerns, items with Lithium ion batteries cannot be shipped via Air service, and cannot be shipped to Alaska, Hawaii, or internationally (including Canada).  At check-out, please select Ground ship method for U.S. mainland locations only.

 

What shipping options are available?

We use Pratt & Whitney’s FedEx account to deliver orders within the continental U.S. You have the option to select the shipping service level you desire. The shipping method you use determines how many days it takes for your package to reach its destination. You also have an option of requesting an alternate shipping method, for example: USPS, DHL or UPS. Additional shipping charges will be added to final invoice.

For shipping addresses within the continental U.S.:

  • Ground: 2-6 Business Days
  • Express Saver: 3-Days
  • 2 Day: Guaranteed end of business delivery on 2nd business day to most locations.
  • Overnight: Next business day delivery to most locations if the order comes in before 1:00 pm CST. Overnight Standard arrives by 3 pm and Priority Overnight arrives by 10:30 am.

For Canadian shipping addresses:

  • Standard: 5-7 Business Days
  • Express: 1-3 Business Days
  • Expedited: 2-5 Business Days

For International shipping addresses (not guaranteed due to Customs):

  • Premium: 3 -8 Business Days
  • Express: 2-5 Business Days

 

Additional notes:

  • Customer required to fill out form 9061, which GBG will provide before order can be processed.
  • There will be a $35 fee for processing international documentation.
  • International shipments will not be shipped until all inventory is available
  • For international shipments all freight costs, duties and taxes will be applied to the provided 3rd party account #.

 

FAQ – MY ACCOUNT

How do I view my past orders?

You may track your orders under the Account Dashboard which is accessed by clicking on your name at the top right of the page.

 

Where can I find my receipt?

Your order confirmation is your receipt. If you cannot locate your order confirmation email, please contact Customer Service.

 

FAQ – PRODUCTS

I can’t see the product I’m looking for?

If you are looking for a particular product, contact Customer Service at orders@gbginc.com for assistance.

Our policy for out of stock items is to temporarily take them offline until the inventory is replenished.

 

Customer Service

For general inquiries, contact Customer Service at:

Toll Free: 800-GBG-0964

Email: pwsales@gbginc.com

Hours of Operation:

8:30am to 5:00pm EST